What Does Accountability Mean To
The Professionals At GoGlass?
Take The Blame. Fix The Issue.
Every Time. Without Fail.
When you need residential glass installation in the Delmarva Peninsula, you have many fine contractors available. Most provide prompt, reliable service, and several even offer great value for your hard-earned dollars.
However, only one offers what we can: a 40-year commitment to accountability.
In fact, accountability is one of our enduring core principles, the factors that affect our every decision and guide everything we do.
What does accountability mean?
It means we take responsibility for our actions, decisions, and mistakes. You never have to worry if something goes wrong during your glass replacement project because you’ll never be left holding the bag and wishing you’d chosen another contractor.
We never disappear when it’s time to step up. Instead, we accept responsibility and set about making things right immediately.
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Our Unwavering Core Principles Keep Us Centered
Accountability is one of our company’s five unchanging business values. They are the foundation of our organization and define why we exist. These core values are:
- Trust – We give you reasons to trust us by never breaking our word.
- Service – Every day, we give our customers the finest service possible.
- Respect – We treat you and your home, business, or vehicle with respect.
- Integrity – We behave with integrity during every single customer interaction.
- Accountability – We take responsibility for any errors made during your project.
We lean into each of these values to ensure we always make the right decisions and stay on the right path. They act as our compass and North Star.
As one of these timeless truths, accountability makes us answerable to you and obedient to your needs and satisfaction. Here is what accountability looks like in practice.
We Accept The Blame
Our first step is to accept the blame. We never try to point fingers or suggest that someone else should be responsible. It’s our project, so we own the blame.
Not a supplier or manufacturer. Not a subcontractor or mysterious “other.” Nope. The buck stops here.
For example, if we somehow miss an appointment with you, we’d never shrug off the blame or say you’re mistaken. If we install a shower door, car windshield, or replacement window improperly, we’d never point at the manufacturer.
Please understand that mistakes are rare, and we do everything possible to avoid them. However, we understand that mistakes happen as a part of life. We try to minimize them and make sure we don’t make the same one twice.
But if something goes wrong, we yank up our socks and take responsibility.
We Make It Right
We know that accepting responsibility and apologizing is not enough. We also have to make it right. We don’t simply say, “Gee, sorry! Our fault!”
Instead, we send one of our professional glass experts to your location and set to fixing the problem. They’ll be there as soon as possible and at your convenience. We don’t argue, balk, or offer double-talk. We just make it right.
We continue making it right for years or decades to come. Our limited lifetime warranties on Infinity Glass units and our manufacturer warranties ensure that your window frames and mechanisms will LAST – or they’ll be replaced at no charge.
Of course, we do all we can to AVOID making mistakes. But life happens, errors occur, and somebody has to take the blame.
That someone is always us.
We’re responsible. The buck stops here.
We Never Make Excuses
Finally, we never make excuses about why something went wrong or why we made a mistake. We know you don’t care. All you care about – and should – is receiving a quality product and installation.
And that’s exactly what we provide
So, if you need auto, commercial, residential, or shower glass service, work with a glass company that understands how to take responsibility for what it says and does. Contact GoGlass on the Delmarva Peninsula to schedule a free consultation today.