Lawrence Needed To Special Order Replacement
Glass For His Delmarva Garage Door Window
The Pros At GoGlass Had The Skills
Needed To Make It Happen
Lawrence lives in the Delmarva area and needed glass replacement services for his home. He chose GoGlass, and we replaced a window in his garage door.
Even after an issue arose with a window manufacturer, Lawrence was overjoyed with his results by the project’s completion.
“You go GoGlass!”
At GoGlass, we offer exceptional glass services across the Delmarva area. From residential to commercial to automotive glass replacement, we’re the top-tier, dependable option for your glass replacement needs.
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A Special Glass Replacement Order
When Lawrence decided to replace the window in his garage door, he knew he’d need to have it specially made. So, after contacting GoGlass, we met with him for a consultation.
We took measurements and gathered the information needed to order the tempered dual-pane window for his garage door. Then, we just needed to wait for his window to arrive before completing the installation.
If you need a custom glass replacement or a unique piece of glass replaced, GoGlass can handle the project.
STELLAR Communication Throughout The Process
Unfortunately, the specialty window manufacturer missed multiple delivery dates. We aren’t sure what caused the delays, but we weren’t happy with them either.
Even though it was terrible news, we kept Lawrence up to date. Contacting him regularly to inform him of his installation date being pushed back.
“The install date kept changing as the window manufacturer (not GoGlass) kept missing the delivery date.”
Every time the delivery date was missed, we updated Lawrence. Eventually, the manufacturer delivered the specialty window, and we could give him the good news. And finally, schedule his window installation.
“…GoGlass kept me updated on the status.”
At GoGlass, communication is critical to our customer service. We ensure you always know what’s going on with your project. Even if waiting is all either of us can do, you’ll know it.
Window Replacement Installation Day Arrives
Installation day finally arrived, and our installers arrived at Lawrence’s home. Of course, we prioritize communication, so we texted him to let him know we were on our way beforehand.
And Lawrence appreciated it.
“They sent a text when installers were en route to our location to complete installation.”
Even on your installation day, you can expect continued professional and courteous communication, customer service, and an excellent window replacement as well.
EXCELLENT Glass Replacement
Services From Start To Finish
When we left Lawrence’s home, he was happy with the entire window replacement experience. His new garage door window looked incredible, and despite delays, he appreciated our efforts.
Lawrence really noticed how we stayed focused on his project. And not just looking at him like another number on a spreadsheet or tally on a chart.
We kept him informed and ensured he knew we were doing everything possible to make his project successful.
“Everyone involved with GoGlass functions stayed engaged in the measurement, ordering, delivery & installation of my special order replacement glass (tempered dual pane window) for my garage door.”
From beginning to end, you can expect top-notch window replacement services from GoGlass. We focus on delivering high-quality products, workmanship, and customer service.
And, like with Lawrence, your window replacement will receive the same care and attention to detail as every project GoGlass works on.
So, if you need a window replacement or other glass replacement services in the Delmarva area and want a reliable glass company, contact GoGlass to get a quote.