Why Is “Trust” A Core Value?

Aug 21, 2024Why Us

The Name GoGlass Means “Trust” In Delmarva

We Always Keep Our Promises And
Treat Customers Like Royalty

GoGlass is a name respected throughout the Delmarva Peninsula as a residential glass company you can trust to perform great work. We’re a name customers trust with their belongings and the security of their families.

Why?

Because we put quality work and the well-being of our clients before everything else. We’re not driven by earnings or a desire to grow the business. Instead, we only care about providing an unmatched glass replacement experience.

To that end, we are guided by customer-centered core values that keep us always on the right path.

These guiding principles make us trustworthy, reliable, and honest. We tell you only the truth, always keep our promises, and have your best interests at heart in every interaction, whether it’s an auto, commercial, or shower door glass project.

How does our leadership encourage all team members to behave like that?

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Our Values Lead The Way

We let our values guide us. From their very first day on the job, each new hire is steeped in our values and our customer-first corporate culture. These values include the following:

  • Trust – You can trust us because we never break our word.
  • Service – We offer every customer the finest service possible.
  • Respect – We ALWAYS treat you and your belongings respectfully.
  • Integrity – We adhere to strong moral principles and righteous behavior.
  • Accountability – We are accountable for our behavior and any errors that occur.

These values are now FIXED in the minds of everyone in the company. They guide us in our every decision and influence every step we take.

Aside from the core values that guide us, there are other good reasons for you to trust us.

We’re Not Going Anywhere

We have been in business and serving this region for more than 40 years. Over the decades, we have become an integral part of the community – and we aren’t going anywhere soon. In fact, we intend to remain in business here over the long run.

That means we’ll be here when you need us. If you have replacement windows installed or commercial or residential glass work done with us, we will still be available months or years from now to uphold your warranty.

When you need us, we’ll display courtesy, respect, and eagerness to help.

We’ll greet you with a smile and treat you like a VIP. We’ll answer all of your questions and welcome your input. Moreover, we’ll keep you in the loop through every project step. Whether it’s good news or bad, you’ll know about it as soon as we do.

You’ll never have to wonder where your project stands, and we’ll finish the installation as smoothly, promptly, and efficiently as possible and with pristine results

We Hire Only The Finest Candidates

Trusting a business means trusting its workers. We do our best to hire only the finest workers. For instance, we never use subcontractors because the firm they belong to may not train them as rigorously as we do.

We insist that everyone we hire is talented, experienced, and passionate.

They have to love their work and represent the GoGlass brand well. They must also be friendly, helpful, hard-working, and dedicated to your satisfaction.

Plus, we scrutinize every worker intensely. We perform drug and background checks so you know that they aren’t under the influence or hiding a criminal past when they arrive at your home or business.

It is important to us that you can trust each of our team members completely.

We Behave With Integrity At All Times

We behave with integrity every time we interact with you. We tell you the absolute truth when we recommend a solution. We never try to oversell you or suggest something you don’t need.

Our car windshield, commercial, and residential glass price estimates are fair and accurate.

We are 100% transparent when we discuss your project or estimate a completion time. You never have to wonder why the job is taking so long because we keep you informed throughout the process.

We always use the finest materials and never skimp on quality to maximize profits.

In some cases, such as with our Infinity Glass Units®, we manufacture the products ourselves because we couldn’t find a satisfactory solution elsewhere.

Your Trust Is Essential To Us

Perhaps more than anything, we want you to trust us. We want you to believe what we tell you, trust we have your well-being at heart, and believe we’ll be here for you when you need help.

So, if you need auto, commercial, or residential glass service, work with a company that respects you. Contact GoGlass on the Delmarva Peninsula to schedule a free consultation today.

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